FAQs

Here at Tru Talent, we want to ensure we have complete fluidity and clear communication, if there is any questions that you have that are not answered here, please email us at admin@tru-talent.co.uk or call us on 01202 237129.

Candidates

    • Access to Hidden Opportunities: Recruitment agencies often have access to job openings that are not advertised publicly. This means you can tap into a broader range of opportunities that might not be available through traditional job boards.

    • Time Saving: Job searching can be time-consuming and overwhelming. We do the legwork for you by matching your skills, experience, and preferences to suitable job openings, this saves you valuable time and effort.

    • Expertise and Guidance: We are experts in our fields. We can provide valuable insights into market trends, in-demand skills, and offer personalised career advice to help you make informed decisions.

    • Resume and Interview Support: A good agency will assist you in crafting an impressive resume and preparing for interviews. This guidance can significantly improve your chances of making a positive impression on potential employers.

    • Confidentiality: If you're currently employed but exploring new opportunities, using a recruitment agency can help you keep your job search confidential. We can act as intermediaries between you and potential employers.

  • The best way to apply is if there is a particular job you are interested in, click on the job on our jobs page and press ‘Apply Now’, alternatively you can register with us via the contact us where we will send you our registration form to complete.

    Alternatively email us at admin@tru-talent.co.uk or call us on 01202 237129 and we will help guide you through the process.

  • Not at all!

    We don’t charge you to find your dream job so you don’t have to worry about any hidden fees.

  • To help speed up your onboarding process with us, we ask that you have your documents ready so we can fast track without any hiccups! These are:

    • Passport

    • Up to date CV

    • Referencing request details

    • RTW documents if applicable

  • If you’re a British or Irish citizen, you can prove your right to work in the UK with either of the following:

    • a British passport

    • an Irish passport or passport card

    Your passport or passport card can be current or expired.

    If you do not have a passport or passport card, you can prove your right to work with one of the following:

    • a UK birth or adoption certificate

    • an Irish birth or adoption certificate

    • -a certificate of registration or naturalisation as a British citizen

    You must also give your employer an official letter or document from a previous employer or a government agency.

    For example, you could use a letter from HM Revenue and Customs (HMRC), the Department for Work and Pensions (DWP) or the Social Security Agency in Northern Ireland. The letter must show your name and National Insurance number.

    If you’re not a British or Irish citizen, you can prove your right to work with:

    You can choose which option you use. Your employer cannot reject your application because you gave them an eligible immigration document instead of a share code, for example.

  • Absolutely!

    We are dedicated to helping you perfect your CV and prep you to feel confident and ready for your next interview.

    Contact us today for support!

  • Yes we do!

    For any employee of Tru Talent who refers a friend to us and they are successfully placed into a role, you will be eligible to receive a £250 refer a friend voucher!

  • If you need a reference for your new role you can pass the following email address onto your new employer: accounts@tru-talent.co.uk

Temporary Staff

  • We will collect most of your information through our registration forms and payroll form however please ensure you also have the following ready:

    • Passport or driving license - for UK citizens

    • RTW documents - for non UK citizens

  • Please refer to our RTW blog on everything related to RTW

  • We pay our temporary staff every week on a Friday by BACS (bank transfer) for the previous weeks work.

    If you start with us on a Monday, you will not be paid for that week until the following Friday

  • Please ensure you fill in your timesheet every week and hand this into your employer, it is very important that you put your name, client name, date and signature on this form in order for you to be paid correctly without any delays.

    Your employer will then send us the completed form once they have approved your hours for us to process for Payroll the following week.

  • You will receive your payslip weekly by email from Xero, anytime from Tuesday to Wednesday.

    Your payslip is password protected, please ensure you read the email on how to access the details.

  • If you have any payroll queries please call us on 01202 237129 Option 2 or alternatively drop us an email on timesheets@tru-talent.co.uk

  • If you think you have paid too much tax or you do not understand the figures on your payslip, please call us on 01202 237129, Option 2 for accounts.

    You may need to contact HMRC directly to resolve any tax code issues.

  • If you need to change any of your personal details over please call us on 01202 237129, option 2 for accounts

  • If you would like to book some time off, please fill in your holiday form and hand this to your employer to sign off, they will then send this to us to process through payroll.

    It is important you give your employer as much notice as possible for any holiday requests.

    Please note you accrue holiday as you work per hour, if you would like to find out your annual leave accruement so far please contact us at timesheets@tru-talent.co.uk

    You will need to use your holiday allowance in the Calendar year between 1st January - 31st December as your accrual will reset every year on 1st January.

  • Please make sure you inform your employer and us if you are off sick.

    You can contact us on 01202 237129 for detailed information on specific criteria for SSP.

  • You will receive your P45 once you have left your role and received your final payslip with us, however if you still need assistance you call us on 01202 237129 or email us at timesheets@tru-talent.co.uk

Employers

  • You can visit our contact us page, give us a call directly on 01202 237129 or drop us an email on admin@tru-talent.co.uk and one of our team members will get back to you!

  • Permanent - Opting for our permanent recruitment services, as opposed to in-house recruitment, provides the primary benefit of substantial time and cost savings. This is achieved through the elimination of job role advertisements, candidate vetting, and pre-interview processes.

    Temporary - Temporary staffing offers the flexibility to adapt your recruitment strategy in response to cyclical or market-driven demands, such as holiday coverage, ad-hoc requirements, sickness replacements, peak seasons, and business expansion.

    Our services alleviate a significant portion of the challenges and pressures faced by companies in urgent need of temporary candidates. Moreover, engaging in temporary recruitment results in a more rapid fulfilment of your vacant positions, consequently enhancing the overall operational efficiency of your organisation.

  • In the ever-changing realm of business, the utilisation of temporary staff has emerged as a strategic choice for both companies and professionals. Here's why opting for temporary staff could be a game-changer:

    • Flexibility: Temporary staff provide the agility businesses need to swiftly respond to workload fluctuations, seasonal demands, or special projects without committing to long-term employment.

    • Cost Efficiency: By hiring temporary staff, you save on overhead costs like benefits and training. It's a budget-friendly way to acquire skilled talent for short-term needs.

    • Specialised Skills: Temporary staff often bring niche skills and expertise acquired from various industries and assignments.

    • Quick Onboarding: With a clear scope of work, temporary staff can integrate swiftly into your team, contributing productively from day one.

    • Diverse Perspectives: Companies benefit from a diverse influx of ideas and experiences that temporary staff bring, fostering innovation and growth.

    • Workforce Adjustment: Temporary staffing allows you to scale your workforce as needed, avoiding the complexities of hiring and firing during uncertain times.

    In essence, the world of temporary staffing opens doors to a range of advantages that align with the fast-paced nature of today's professional landscape.

  • Absolutely!

    Please give us a call on 01202 237129 or drop us an email at admin@tru-talent.co.uk and one of our recruitment consultants will be in touch.